Exchanges & Returns

The Company operates a 7-day No quibble Guarantee. For health and hygiene reasons, no returns are available on Custom Ordered Goods. Postage and packing is not refunded on returned items. Any goods sent back without prior consent from The Gems Heaven will be sent back at your cost. All returns are the responsibility of the customer until they reach to our office, Please note that returns are subject to a 5USD $ charge. This is to cover the charge issued to us by the bank, for every refund applied.